Shipping Policy - Icing Images

Imaging Systems and Supplies - United States (excluding External Territories)

Ground shipping requires one business day to process. Express shipping (all shipping options other than Commercial Ground and Home Delivery) placed before 3:00pm Eastern Standard Time (EST) will go out the same day. Express orders placed after 3:00pm EST are sent out the next business day. Delivery days are stated in business days only. For example, an overnight order placed on Friday arrives Monday. Exceptions to this policy are when the office is closed and/or the courier is unable to accept packages due to inclement weather conditions. Our website will always post closures due to inclement weather. Icing Images does not offer weekend deliveries, except in the case where a Residential order is delivered on a Saturday at the discretion of the courier.

For orders sent anywhere within the United States, a shipping calculator will determine your total shipping cost based on your location, the weight of your order, and the delivery option you select. This cost will cover all surcharges and required insurance. Shipping Discounts (see below) are also applied depending on the items that you purchase or special discounts that may be in effect. Your calculated shipping cost will be displayed on the Check Out page. For orders that are too heavy to calculate on our website (over 150 lbs), Icing Images will contact you with the quoted prices for your delivery time requirements.

Certain U.S. delivery locations may only offer Express (Air) shipping. In these cases, the ground options will be dimmed out and indicated as unavailable.

For locations that do not offer a rate, such as external U.S. Territories, Icing Images will determine the best shipping option and contact you with a quote before processing your order.

U.S. Shipping Discounts

Flat rate or free shipping offers and discounts are applied only to Ground shipping options within the contiguous United States.

If Ground delivery is not an option for your location, shipping discount options will not apply. Express (Air) shipping options are offered at standard rates set by the delivery company.

Imaging Systems and Supplies - International Orders

Icing Images will ship your order anywhere in the world. For international orders, Icing Images will determine the fastest and cheapest method available.

Once the cheapest method of shipping has been determined, you will be notified of the shipping cost for your approval before your order is processed. Icing Images will not charge your credit card until you have approved the shipping cost.

Important: Our quoted shipping costs do not include any additional import fees, taxes, or duties that you may incur upon delivery of your products. You are responsible for these extra charges at time of delivery.

If you have any concerns about shipping arrangements, please feel free to contact Icing Images at 540-323-7990, or email sales@icingimages.com.

Edible Picture Orders

If you are ordering an edible picture to place on top of your cake or cookies, etc., you have two options for shipping (applies to U.S. orders only):

• $6.75 - Standard Order processed within 2-3 days, and sent 1-5 business days, depending on your location
• $31.00 - Rush Order processed immediately, and delivered on the third business day from the date of the order.

Insurance is included in the price for both shipping methods. Up to 3 images will be packaged together at no additional charge.

Your image order, whether Standard or Rush, will be processed within the selected timeframe AFTER we receive your picture (either by mail or on-line order form). If we cannot guarantee your Rush order will arrive on the third business day, due to your location, Icing Images will contact you to discuss options. Always remember to allow plenty of time for your order to be delivered. If time is really critical, see if you can scan your image and use our On-Line Order Form.

Icing Images quotes its delivery times on this website based on the shipping methods and policies supplied by the delivery services used. Although Icing Images will guarantee the timely processing of your order, if the delivery service experiences any delays, we cannot guarantee that you will receive your order by the date requested. Icing Images will not refund your order due to shipping delays (delivery service errors, remote locations, holidays, etc.). The best remedy for this is to order early!

If you paid for a rush order and the delivery service has accepted fault for a late delivery due to their error, any delivery fee difference that is refunded to Icing Images will be passed on to you. Icing Images will not refund the entire $30 for a rush order, as part of this amount is a charge for priority processing (handling) of your order.

Any delay of your order that is the fault of Icing Images will result in a full refund.